Terms and Conditions

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ACH Authorization

Please send a copy of a blank voided check to save on file for all ACH transactions

1. Heritage Craft requires CIA payment by cash, check, credit card, or ACH before any goods or service will be delivered. An additional 3%

service charge will apply to credit card payments.

2. Customers paying by check must also provide picture ID and credit card information/authorization to guarantee payment if a check is

returned. For all returned checks, a second secure payment will be requested within 7 days or HCC will process the payment via the credit

card on file and include an additional 3% service charge and an additional 15% late fee.

3. All sales conditioned upon acceptance of Heritage Craft. Terms and Conditions of Sale. Accordingly, Applicant (referred to as “Buyer”) accepts

and agrees to Heritage Craft. Terms and Conditions of Sale.

4. I authorize Heritage Craft LLC to charge the credit card provided herein in accordance with the issuing bank cardholder agreement.

1 Heritage Craft -Terms and Conditions

All sales made by Heritage Craft (“Seller”) to the Buyer (“Buyer”) are expressly conditioned on Buyer’s acceptance of the following

terms and conditions. Seller will not be bound by any terms of Buyer’s Purchase Order or other acknowledgement form that are

inconsistent with the terms herein. These terms and conditions may only be amended or waived in writing signed by an authorized

representative of Seller. Neither Seller’s commencement or performance nor delivery shall be deemed or construed as acceptance of

Buyer’s additional or different terms and conditions.

Order and Order Acceptance

All purchase orders shall reference these terms and conditions. Once the Seller receives the order, they will check inventory to ensure

everything is in stock. Please note that the Seller will only hold the purchase order for 24 hours. If no confirmation from the Buyer is

received within that time, the order is considered expired. No purchase order shall be binding upon Seller until accepted in writing by

Seller, and Seller shall have no liability to Buyer with respect to purchase orders that are not accepted. Buyer shall submit purchase

orders to Seller in accordance with Seller’s lead times then in effect. Once a Seller accepts a purchase order, a Sales Order will be

issued.

Pricing

All quoted pricing is valid for 30 days from issuance of quote. If the shipment date of the product is not within 30 days of the date of

the Sales Order, all prices set forth herein are subject to adjustment by Seller in accordance with its pricing policies in effect at the

time of shipment. Changes and adjustments to pricing policy supersede any previous pricing. All prices are subject to change without

notice.

Sales and Similar Taxes

HCC Cabinetry is a wholesaler and the final seller of a product is responsible for collecting and paying applicable taxes on products

purchased because the end consumer will pay sales tax on these items at the point of purchase.

Changes and cancellation

After acceptance by the Seller, the Buyer’s order is not subject to cancellation, change, reduction in amounts, or suspension or delay

of shipment, except with the Seller’s written consent. The Buyer at any time, by a written order, may request changes within the

general scope of this contract; however, no changes are effective without written consent of Seller. If any such changes cause an

increase or decrease in the cost of, or the time required for, any part of the work hereunder, an equitable adjustment shall be made by

Seller by written Sales Order amendment to the price or delivery schedule, or both. Cancelled orders consented to by the Seller are

subject to cancellation charges, based upon all expenses incurred by the Seller up to the time of cancellation. This includes excess

inventory of stock items that have been specifically allocated to the Buyer and exceed normal Seller inventory levels for a period.

Seller may cancel the order in the following cases: The Seller’s costs have exceeded selling price to Buyer; the Seller is unable to

provide product due to factors beyond the Seller’s control. Products held for the Buyer shall be at the risk and expense of the Buyer.

Returns and Exchanges

Heritage Craft only accepts RTA returns/exchanges in good, reusable conditions and in original packaging within 30 days of sale.

Assembled, modified or special ordered cabinets cannot be returned or exchanged. If HCC shipped the wrong cabinet, HCC will take

back the wrong cabinet in any condition. All returns and exchanges are subject to inspection and a 25% restocking fee. All returns will

be reimbursed as credit on the account and will apply to the next order. HCC cannot accept returns or exchanges on accessories

(Fillers, Moldings, Skins, Panels, Mullion Doors and anything else listed under accessories) due to how easily they can be damaged

during the return process. The Buyer will be responsible for the return/exchange shipping cost.

Delivery, Shipment, Pick-up and Acceptance

On average, lead time for RTA (Ready to Assemble) cabinets is 4-6 days and 6-8 days for assembled cabinets. Please note that lead

time does not include shipping time. The Seller reserves the right to extend lead time in case of order changes, backed up orders,

receiving inventory days, etc.

PICK-UP - 8:30AM AND 4 PM, MONDAY THROUGH FRIDAY.

If no request to expedite the order is made and accepted by the Seller, the pick-up date will be scheduled based on the Seller’s lead

time. The Seller will contact the Buyer once the order is ready, however it is recommended the Buyer calls to confirm the time before

picking up. The Seller shall use reasonable efforts to deliver Products in a timely manner, provided, however, that all delivery dates

are estimates and deliveries may be made in installments. All Products delivered will be packaged in accordance with Seller’s

standard practice or mutually agreed upon method and include itemized packing slips.

2 LIMITED WARRANTY - IMPORTANT

(AS STATED IN SELLER’S CATALOG AND WEBSITE):

Heritage Craft Cabinetry products are warranted to the original purchaser to be free from defects in materials and workmanship for a

period of five years from the date of possession. Please note any damage under the following circumstance your purchase would not

be covered by our warranty: products have been mishandled, misused, abused or improperly installed; color or pattern change and

occurrence of cracks due to improper storage under extreme temperature/moisture level, accidents after receiving, on-site alterations

or normal wear and tear. This warranty obligation is a limited warranty and is for the repair, replacement or credit adjustment of the

defective components, but it does not cover the cost of installation, removal, subsequent damage or transportation of the defective

products. This warranty does not apply to any products used in conjunction with the cabinetry, such as counter-tops, appliances or

plumbing fixtures. Heritage Craft Cabinets are constructed from several pieces of solid wood and veneer edged plywood panels.

Wood products’ natural characteristics vary in grains and colors, differences in grain patterns and colors should be expected. Mineral

streaks and knots in the wood are not considered defects. Color variations and color softening in cabinets are natural occurrences

depending on type of wood used, ages of the cabinets and the exposure to UV light and sunlight. For such instance, new/replacement

cabinets may not match display samples or existing cabinets. And such variation and color changes are not considered defects. This

warranty only applies to defects that do not involve color changing and aging of any wood products. Mitered door joints are more

likely to react to conditions of its environment. Gaps that occur between door joints due to environmental factors are not subject to

replacement under this warranty. Painted finish reacts differently than stained finish. With normal wood movement and climate

changes, cracks may appear in between joints or panel lines. These are considered as normal occurrences and are not covered under

this warranty. Cabinet doors that are warped must be allowed to hang through one full heating season (i.e. through full summer)

before replacement will be considered under this limited warranty. Doors that are warped not exceeding 1⁄4” do not meet normal

material expectation and are not covered under this warranty. HCC periodically makes changes to its product lines and specifications.

If a warranty claim is filed for a discontinued or unavailable item, HCC will replace the part(s) under warranty with a new part(s) of the

same style or with a similar style currently offered. HCC cannot be held responsible for not being able to match replacement with

originally installed products.(Flooring and Countertops have separate warranty policies.)

WARRANTY CLAIMS: DELIVERING DAMAGE CLAIMS:

All items must be inspected immediately upon receipt for any visible damage. Any damage to the items or missing packages must be

noted on the carrier’s freight bill and submitted directly to the carrier. We strongly recommend our customers to open all the boxes

within 10 days of the delivery, any concealed damage or errors shall be made by the buyer in writing to our customer service

department and a clear photo may be requested. Failure to make any claims accordingly shall constitute an irrevocable acceptance

of the goods and no claims will be accepted 10 days after delivery. Any damage claims must be made prior to assembling and

installation. After we verify the damage, we will arrange the replacement within 7 days of the claim made.

MANUFACTURING DEFECT CLAIMS:

Manufacturing defect claims cannot be made directly to Heritage Craft from the final purchasing group. The purchaser must contact

the original distributor, dealer or independent contractor where the purchase was made from. The distributor, dealer or independent

contractor will obtain the right to decide the necessity on filing claims and forwarding information in writing to Heritage Craft.If the

original distributor, dealer or independent contractor no longer exist as a business entity, please submit your claim in writing with a

proof of purchase directly to Heritage Craft reserves the right to determine the most cost effective and efficient method to correct

defective item. Heritage Craft and its manufacturer determine what is “defective” not the customer. If a manufacturing defect does

occur within the terms and conditions of this warranty Heritage Craft will replace the defective item within 7 days after the claim is

processed.

Notice to Consumer Buyers: Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may

not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation

or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from

state to state.

JAN.2025 (effective until further revision)