About Us
About Us
Heritage Craft Cabinetry is a ready-to-assemble (RTA) cabinet wholesaler located in Lake Wales, FL, Orlando, FL and Eagan, Minnesota.We manufacture your cabinets using the most innovative technology and highest quality materials. We are proud to offer a wide variety of sizes and styles at the most competitive prices. Heritage Craft prides ourselves on ensuring the RTA cabinets you purchase from us are engineered to last. Our components are made with high quality raw materials and durable finishes, offering water-based finish on all painted cabinets. At Heritage Craft we stand behind our product with modern styles, a 5-year warranty and most affordable prices.
Lead time and Expedited orders
On average, our lead time for RTA cabinets is 2-3 days, 7-10 days for assembled orders. (Lead times do not include shipping time.) Heritage Craft reserves the the rightt to extend lead times for special situations; such as change orders, back ordered product, large assembly orders, etc. Heritage Craft provides the option to expedite orders. All expedited orders need to be paid in full at time of confirmation. Contact us to inquire if our schedule will support your request.
Damage Claims
All items must be inspected immediately upon receipt for any visible damage. All claims need to be put in writing and clear photos are required along with the claim.
For any visible damages occurred during shipping through a third party, customers must note on the carrier's delivery ticket right away before signing it in order for Heritage Craft to file claims to the carrier. For any concealed damage due to shipping through a third party need to be submitted with in 10 days of delivery receipt.
For any visible damages occurred during Heritage Craft truck delivery, customers must inform the truck driver right away before signing the packing list. For any concealed damage claims need to be submitted within 10 days of delivery.
For any damage that occurred during shipping, Heritage Craft will replace the damaged item in the most cost effective and efficient method. After we verify the damage, Heritage Craft will arrange the replacement within 7 days of the claim made. For any damage that occurred due to customers' own handling error, Heritage Craft will not replace the damaged item, but customer is responsible to purchase a new item at full price.
Options for receiving your order
Heritage Craft allows our customers to pick up their order directly from our warehouse. Delivery is also available to most markets, please contact Heritage Craft for delivery rates for your area. Please review the process for each option in order to decide which works best for your needs.
Pick Up - Heritage Craft desires to make every process convenient and accurate for our dealers. If you have a preference on pick up times, please add this detail to the order, li no indication is made, Heritage Craft will schedule the pick up lime based on the current lead time. Heritage Craft recommends you contact us to confirm the lime prior to picking up. Pick up is available Monday-Friday, 8:000m-3:30pm.
Delivery in house truck - Heritage Craft offers delivery service for an additional charge. Delivery rate and schedule varies based on location, Please contact us for more information. Heritage Craft reserves the right to cancel any delivery due to special circumstances such as severe weather and other uncontrollable conditions, We will notify customers on any alterations to delivery schedule as soon as possible in order to reschedule. Heritage Craft will not deliver until receiving full payment for each order. If a customer has a specific delivery dale that is not in accordance with our delivery schedule, we will arrange shipping through a third porty. In such a case.
Shipping LTL - For deliveries outside of our delivery area. Customer is responsible for shipping cost, Heritage Craft will quote from multiple freight companies to ensure the best rale and schedule for our customer. Since we use a third-party freight company, all quotes are estimates, customer is responsible for final freight charges All shipped orders will be individually wrapped, consolidated, and palletized, A handling fee may be applied. This service must be requested ai time of order io ensure accurate delivery date. Job site/curbside delivery can be requested, Please note, a litigate foo may be required and added to the final bill (Liftgate fees vary depending on courier.) Some job sites have limited access and require special unloading requirements. This uncertainty is determined by the freight company and extra charges may apply. Truck driver is not responsible for unloading...
Our Partners
Heritage Craft Cabinetry
6403 Park Ln, Lake Wales, FL 33898, USA
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